MrPokies | Terms and Conditions
Welcome to MrPokies. By accessing or using our website and services, you agree to comply with the following Terms and Conditions, which govern your relationship with us. We’ve kept things as clear and fair as possible while covering the important legal stuff. Whether you’re here for a spin or the thrill of a jackpot, it’s important to know your rights and responsibilities.
Please read these Terms carefully before using the site. If you have any questions, our friendly support team is here to help.
1. Who We Are
MrPokies is an Australian-focused online gaming platform offering real-money pokies, casino-style games, and promotional offers. We operate under strict regulatory and fairness standards to provide a safe, secure, and enjoyable gambling environment.
2. Acceptance of Terms
By creating an account, logging in, or using our services, you agree that you’ve read, understood, and accepted these Terms. If you don’t agree, you must not use our site or participate in any of our games or promotions.
We may update these Terms from time to time, and it’s your responsibility to review them periodically. Continued use of the platform after updates means you accept the changes.
3. Player Eligibility
To sign up and play on MrPokies, you must:
- Be 18 years of age or older
- Be a resident of Australia (excluding jurisdictions where online gambling is restricted)
- Use our platform only for personal, non-commercial entertainment
We reserve the right to verify your age and identity at any time. If you provide false information, we may suspend or permanently close your account.
4. Account Registration and Security
To enjoy the games at MrPokies, you’ll need to set up an account with accurate and up-to-date personal details. You’re responsible for keeping your account secure, this includes choosing a strong password and not sharing your login info with anyone else. Only one account per person is allowed, and it’s strictly for personal use. If we detect multiple accounts or unauthorised access, we reserve the right to suspend or close your account. If you ever suspect someone else is accessing your account, reach out to our support team straight away. Keeping your details safe helps us keep your experience secure and fair.
5. Fair Play and Game Rules
We’re big on fairness. All games on MrPokies are powered by licensed software providers using certified random number generators (RNGs). This means every spin is random and not influenced by past outcomes or external factors.
You agree not to:
- Use bots, scripts, or software to manipulate gameplay
- Exploit bugs, glitches, or unintended behaviour in any game
- Cheat or collude with others
Breaching fair play rules may result in account closure and forfeiture of winnings.
6. Responsible Gambling
MrPokies supports responsible gambling. We offer tools like deposit limits, time-outs, and self-exclusion to help you stay in control. Please visit our Responsible Gambling page for full details.
If we believe you may be experiencing harm from gambling, we reserve the right to restrict your access to the site and refer you to external support services.
7. Deposits and Withdrawals
You can fund your MrPokies account using a variety of secure payment options, including cards, bank transfers, and e-wallets. All deposits must come from an account that’s in your name, and the same goes for withdrawals. We may ask for ID verification before processing a withdrawal, especially for larger amounts.
There are minimum and maximum limits in place, which you’ll find clearly outlined on our Deposit and Withdrawals page. While we don’t charge any hidden fees, your bank or payment provider might. We aim to process all withdrawals promptly, but please be aware that processing times may vary depending on your payment method and bank.
8. Bonuses and Promotions
We love rewarding our players with bonuses, free spins, cashback deals, and regular promotions. Each offer comes with its own set of terms, these may include wagering requirements, expiry timeframes, maximum bet limits, and which games the bonus applies to.
We encourage you to read the rules before claiming any offer so there are no surprises. Misusing a promotion, such as creating multiple accounts to claim bonuses or exploiting loopholes, is a breach of our terms and may result in the removal of bonus funds or the suspension of your account. We’re here to make promotions fun and fair for everyone.
9. Account Closure or Suspension
You’re free to close your account at any time, just get in touch with our support team and we’ll help you through the process. On our end, we may suspend or permanently close your account if we believe our terms have been breached, if false or misleading information was provided, or if we detect any fraudulent or criminal activity.
In some cases, legal obligations may also require us to take action. If your account is closed and you have remaining funds, we’ll aim to return them to you, provided your identity has been verified and there are no outstanding legal restrictions.
10. Intellectual Property
All content on MrPokies including logos, designs, images, software, and game materials is the property of MrPokies or its licensors. You may not copy, modify, or distribute any part of our platform without written permission.
11. Limitation of Liability
We work hard to provide a smooth, fair, and secure gaming experience. However, we can’t guarantee uninterrupted access or freedom from technical issues. MrPokies is not liable for:
- Technical interruptions or software glitches
- Delays or failures in payment processing
- Losses due to unauthorised access to your account
- Errors in promotional material (though we’ll fix them ASAP)
Our liability is limited to the amount of money you’ve deposited into your account.
12. Privacy and Data Protection
Your privacy is a top priority at MrPokies. We collect only the information we need to operate the platform legally and responsibly such as your contact details, account activity, and payment info. This data is stored securely and encrypted to prevent unauthorized access. We never sell your details to third parties, and we comply fully with Australian privacy laws. You’re entitled to access, update, or request deletion of your data at any time. For full transparency, our Privacy Policy lays out exactly how we handle your information—so you can play with peace of mind.
13. Responsible Marketing
We don’t send spam, and we don’t target vulnerable players. You can choose whether or not to receive marketing emails, SMS, or push notifications via your account settings. If you opt out, we’ll still send service-related messages (e.g. about withdrawals or login activity).
14. Jurisdiction and Governing Law
These Terms are governed by the laws of Australia. Any disputes arising from your use of MrPokies will be handled in accordance with Australian legal procedures. You agree to submit to the jurisdiction of Australian courts.
15. Contact Us
If you have any questions, issues, or need help understanding any of these Terms, please reach out via our Contact Us page. Our support team is available 24/7 and always happy to assist.
