MrPokies | Get in Touch Now
MrPokies always know that great online pokies experience goes beyond just spinning the reels. We’re committed to providing fast, friendly, and genuinely helpful support to every player, whether you’re a first-timer or a seasoned spinner. If you’ve got a question, a concern, or just want to have a yarn about your experience, we’re here for you.
We’re proud to be an Aussie-focused online pokies platform that values open communication, transparency, and quick responses. Whether you’ve hit a snag with a deposit, need help verifying your account, or just want to understand how a bonus works, don’t stress – our local team is ready to assist.
Why Reaching Out Matters
We know that playing online pokies Australia should be fun and hassle-free. If something’s not quite right, or you just need a bit of guidance, we want you to feel comfortable reaching out. Unlike overseas operations with long wait times and confusing support systems, MrPokies delivers real help from real people.
We’re not here to give you the runaround. When you contact MrPokies, you’re getting support from a team that actually knows the games, the system, and the needs of Aussie players. Whether it’s midday or midnight, we’ve got your back.
Ways to Get in Touch
We’ve made it easy for you to reach us through a variety of channels. Choose whatever suits you best because we’re flexible, just like your favourite pokies machine.
Live Chat
Our Live Chat feature is the fastest way to get support. You’ll find the chat icon on every page – just click it, and one of our support crew will be with you shortly. We aim to respond in under 2 minutes during peak hours.
Telegram
Customer service team via Telegram is available 24/7, because we know pokies don’t stick to business hours, and neither should we. This is ideal if you have a more detailed question, need to attach screenshots or documents, or want a record of the conversation for your peace of mind.
Contact Form
You can also use our handy contact form available on this page. Just fill out your name, email address, the nature of your enquiry, and your message. Our team will take it from there and get back to you ASAP.
Social Media
At MrPokies, we’re all about creating a genuine connection with our players—not just through the games you love, but also through the conversations we have every day. That’s why we’re active on your favourite social platforms: Telegram Channel, Facebook, X (formerly Twitter), and Instagram. Whether you’re looking for a bit of entertainment, want to keep up with the latest promotions, or just need a quick answer to a burning question, our social pages are a great place to start.
What You Can Contact Us About
No question is too big or too small. Here’s just a taste of what we can help with:
- Trouble making a deposit or withdrawal
- Questions about our pokies games
- Bonus and promotion clarifications
- Account verification and KYC process
- Technical issues or bugs
- Responsible gambling support
- General feedback or suggestions
We take every enquiry seriously, and we genuinely appreciate hearing from our players – whether it’s a question or a compliment.
Aussie Support That Understands You
Here at MrPokies, we speak your language literally and figuratively. You won’t find any canned responses or scripted replies. Our support team is trained to respond like actual humans – with understanding, respect, and a dash of that laid-back Aussie friendliness.
We’ve all been there when something goes wrong, and you’re stuck waiting days for a response from a faceless helpdesk. Not at MrPokies. Our support crew works tirelessly to make sure you’re never left hanging.
Help Centre – Instant Info at Your Fingertips
Before you contact us, feel free to check out MrPokies FAQ page. We’ve put together answers to the most common questions about accounts, games, payments, and promotions.
But if you can’t find what you’re looking for, or you’d just rather talk to a real person, we’re here and happy to help.
Responsible Gambling Support
If you or someone close to you needs help with gambling-related issues, our support team is trained to provide discreet and respectful assistance. We can help you set deposit limits, enable time-out periods, or point you in the direction of local support services like Gambling Help Online.
We’re serious about creating a safe environment, and we’re proud to support responsible gambling play for all our members.
Our Commitment to You
Your experience matters to us. Whether you’re spinning for fun or chasing a big win, you deserve a gaming platform that listens, responds, and supports you every step of the way. That’s what MrPokies is all about.
We don’t believe in automated replies, outsourced call centres, or being left in the dark. Our contact channels are staffed by real people who genuinely care about making your pokies experience smooth and enjoyable.
FAQs
1. How do I contact MrPokies customer support?
You can contact us through live chat, telegram, whatsapp, or our online contact form. Live chat is available 24/7 for quick help whenever you need it.
2. How long does it take to get a response?
Live chat usually connects you with someone in under 2 minutes. Emails are generally answered within 24 hours, but we aim to respond faster whenever possible.
3. Can I get help with deposit or withdrawal issues?
Yes, absolutely. Our support team is well-equipped to help with any payment-related issues, including failed deposits, pending withdrawals, or delays in processing.
4. Is your support team based in Australia?
Yes, our customer service is locally focused, so you’ll be chatting with people who understand Aussie players and our gaming culture. No confusing time zones or offshore replies.
5. What if I need help with responsible gambling?
If you’re worried about your gambling habits, our team can guide you through available tools like deposit limits, self-exclusion, and direct links to professional support services in Australia.
